After Upgrading Citrix It Says Please Try Again in a Few Minutes

Remove Citrix Workspace app and reinstall

It is not necessary to remove the old version of the Worskpace app earlier reinstallingen. You tin get the latest version from https://www.citrix.com/downloads/workspace-app/. The Workspace app will exist updated.

However, if y'all come across bug with the update of the Citrix Workspace app, yous tin can however force the workspace to exist installed. Just add the installation switch "/forceinstall" while running the installer from the control line every bit shown beneath:

            CitrixWorkspaceApp.exe /forceinstall          

Mistake message while opening the Athena webpage

• If your trying to open the Athena webpage and receive the following message appears:
  The website athena.ugent.exist:443 does not exist or is unreachable. You didn't cosign to the web security system.

  Solution

  Yous may accept configured a proxy server.
  Disable the proxy and try over again.
  In Windows Settings - Network and Internet - Proxy.

  

• If your trying to open the Athena webpage and receive the following message appears:
  In that location is a trouble with your session. For Security reasons yous must close your browser windows and log on again to continue accessing your resources. To log on again, you must restart your browser.

  Solution

  Delight verify the time and date of the figurer.

  

Fault messages while logging on to Athena

When logging on, this error appears:

• "Error: The supplied credentials were invalid. Please try again or contact the DICT Helpdesk."
  
  Solution

  - Your password was not entered correctly. Cheque if your "CAPS-Lock" en "Num-Lock" keys have the correct status. Bank check the spelling of your password past typing information technology discretely in a word processor similar Wordpad or Notepad. If the problem persists, contact the helpdesk.

  - Your password is non recent enough.
  In example your account dates back from 5 April 2007 or earlier, you demand to change your password (only available inside the UGent network). In example you don't remember your username and password y'all can contact the DICT Helpdesk (tel. 09 264 47 47).

  
  
• "Fault: The username cannot be blank."
  
  Your username should not exist left blank, delight enter it.
  
• "Mistake: The Citrix Server reported an unspecified fault."
  
  In this case, shut all opened windows of your webbrowser and restart your browser. Try to log in Athena again. If the problem persists, contact the helpdesk.

Mistake messages when starting an application

• Athena and the use of multiple monitors:
  Mouse clicks are not recorded, the prototype flickers and the mouse is not visible or flickers as well.

  Solution

  The text size of all screens must be set to 100%.

  You can adjust this in the post-obit way:

  - Windows 10:

  Go to the Desktop.
  Use the mouse pointer to highlight an empty spot.
  Click the right mouse button.
  Click Display Settings.
  In the window that opens, there is a scroll bar under 'Change the size of text, apps and other items'. Use this slider to adjust the size to 100%.
  Click on Apply.
  You must now log out and log back into Windows. Once yous accept done that, the new setting will take effect.

  Or, without logging off, go via 'Settings' (Cog) to 'Ease of Admission' and move the slider at the peak of the letters (up to 125% this works perfectly in Athena on an unrolled Latitude 7490).

  - Windows viii.1 en 10:

  Get to the Desktop (Windows 8.ane: click on the Offset screen on the Desktop tile).
  Use the mouse pointer to highlight an empty spot.
  Right-click.
  Click Personalize.
  In the new window at the bottom left, click Brandish.
  You will run across a window with the font sizes. Suit this to 100%. To do this, click on the circle for that pick.
  Click on Apply.

  Solution

  Another cause could exist that you lot accept plugged in a extra display, subsequently an Athena app was already opened.
  In that case you need to restart the calculator, then connect the display and then open an Athena app.

  

• Cannot connect to the Citrix MetaFrame server. There is no Citrix MetaFrame server configured on the specified accost.
  A firewall blocks the outgoing ...

  Solution

  A firewall blocks the outgoing connectedness from your computer to the Athena servers. Contact your system ambassador.
  Connections from the client to our Athena servers on TCP ports 80 (HTTP), 443 (HTTPS) and 1494 (Citrix ICA Protocol) must be allowed. Our servers are all located in subnets 157.193.49 and 157.193.71 (255.255.255.0).
  Note: To employ Athena, no ports demand to be opened to the customer. Most firewalls therefore do not demand to be adjusted. Merely firewalls that likewise block outgoing connections.

  

• Your home-drive \\server\username (H:) is not bachelor. Some features will non work...

  

  Solution

  When logging in, the H bulldoze on files or shares1 could non be connected.
  You may have simply inverse your countersign and not all changes take been made beyond all systems. Try over again in a few minutes. If this does non solve the trouble, please contact the helpdesk.

  

The wrong plan opens (eg Acrobat, Give-and-take, ..) considering the .ica files are not mounted correctly ..

This is because the .ica files are non correctly linked to the Citrix Connection Manager.

Solution

- Go to Athena and try to open an app.
- When your browser asks to open up or salve, cull save.
- Then go to your Downloads binder.
- Right click on the .ica file and choose 'Open with' > 'Choose another app'.
- Cheque 'E'er utilise this app to open up .ica files'.
- Curlicue downwards and cull 'More apps'.
- Select 'Citrix Connexion Manager' if it appears in the list.
- If Citrix Connection Director is non in the listing, curl down and click on 'Notice another app on this PC'.
Now navigate to "C:\Program Files (x86)\Citrix\ICA Client\", select wfcrun32.exe or wfcrun32 and click 'Open'.
If you lot now restart the browser you should be able to open the programs on Athena.

If the above method works simply once, endeavour the following:

• Start uninstall the Citrix Workspace app via 'Control Console> Programs and Features'.
• Then run the 'Citrix Receiver Cleanup Utility'
• Finally, reinstall the Citrix Workspace app.

The Southward drive (and W bulldoze) is not visible in the left cavalcade of the File Explorer on Athena

Solution

You can easily solve this past clicking on "This PC", then yous will see on the right the icons of all network connections, and if y'all click on Southward: (or W :) that deejay will exist added on the left.

If the S: drive does not show immediately on the right side, wait a couple of minutes, and so refresh the screen by simultaneously pressing "Ctrl" and R on the keyboard.

Access to local disks

Admission to the local C:\ bulldoze is only possible via \\Client\C$\. You can no longer utilize "C:\" equally a direct reference. For example: \\client\C$\users\proper name\test.xls volition replace C:\users\proper noun\test.xls

Preferably store your data on key disk space: either on shared disk space (shares) or on your personal home drive (H-deejay). This works much faster in combination with Athena than saving to a local disk. In improver, key deejay space is backed upwardly past DICT . Even if something goes wrong with your PC, y'all will non lose any files.

• The C drive is non bachelor.

  Solution

  This occurs when the coffee client is used instead of citrix ica client.
  Install the citrix ica client.
  This tin also happen when you use Google Chrome. Install and/or use a different browser (Internet Explorer or Firefox).

  

• When opening an awarding, eg SPSS, the error message appears "C:\ is not accessible".

  Solution

  In the organisation bar at the bottom yous have to choose the pick 'full access' at 'Program neighborhood connexion heart' in 'File security'.
  If the icon 'Program neighborhood connection center' is non visible, go to I.E. to 'Tools' - 'Internet options' - 'Security' - 'Trusted websites' where y'all then add https://athena.ugent.be to the trusted websites zone.

  By default, the applications on Athena only allow access to the local C drive and not to other local drives (from your PC):
  

  When starting the applications on Athena, only the C drive is connected.
  To employ files from another local deejay, you must start copy these files to the C disk.
  Transferring all drives would wearisome login a lot and could pb to conflicts with network drives.
  In improver, we strongly recommend that important files exist placed on network drives .
  It is possible to connect additional network drives in addition to the H-disk when starting the applications on Athena.
  These can be shared folders on the cardinal file servers of DICT or own file servers inside the kinesthesia or department.
  More information about calculation extra network drives tin can be found nether "Salvage or open files".

  If you absolutely desire admission to the other disks of your local PC, there is a workaround solution for that. Yous can take a subfolder of the C drive point to, for example, the D bulldoze:
  Log in to your PC with an account that has ambassador rights.
  Create a new folder nether the C bulldoze, eg: C:\Drives\D (this folder must be empty).
  Go to Showtime > Settings > Control Console > Administrative Tools > Computer Direction
  Select "Deejay Direction"
  Correct click at the bottom on a particular partition or on the CD-Rom drive, eg. the D drive.
  Choose "Modify Drive Letter and Paths" > "Add together ..." > Browse ...
  For instance, browse to the folder: C:\Drives\D + OK
  In the folder C:\Drives\D you lot will now see the contents of the D drive and you can access this binder from the applications on Athena.

  

• Accessing local disk on linux (Ubuntu Hardy Heron - Ubuntu Intrepid Ibex)
  Solution

  Open the Citrix Customer Manager
  /usr/lib/ICAClient/wfcmgr &
  And so choose Tools > Settings > Preferences > Bulldoze Mapping
  fill in /home/.... at C:, select enable and the desired permissions
  

  

Athena on Linux

• "Secure connection failed - SSL_ERROR_UNSUPPORTED_VERSION"

  Solution

  sudo ln -s /usr/share/ca-certificates/mozilla/* /opt/Citrix/ICAClient/keystore/cacerts

  

• "Dependency is not satisfyable: ia32-libs"

  Solution

  In Firefox Tools > Add-ons > Plugins > configure "Citrix Receiver for Linux" plugin on "Always Activate".
  

  

• The web client does nothing

  Solution

  In Firefox Tools > Add together-ons > Plugins > configure "Citrix Receiver for Linux" plugin on "Always Activate".
  

  

• I cannot access the local hd of my Linux client.

  Solution

  Start the ICA-customer configuratie-tool:
  /usr/lib/ICAClient/wfcmgr
  In the menu, go to Tools > Settings.
  Select "Bulldoze Mapping" in the drop-downwards bill of fare.
  Next to the alphabetic character C: enter the binder on the local disk that should be mounted as the bulldoze letter of the alphabet C:
  eg: C:/home/username
  Click on the "Enable button" to the correct of that and "OK".

  

• The Citrix ICA client is installed but applications cannot start on Athena.

  Solution

  If y'all enter "nigh: plugins" in the Firefox address bar, you will see if the Citrix ICA client plugin is installed. Click on an application icon in the Athena web folio and download the .ica file to the hard disk. Yous tin pass this .ica file as a parameter to the ICA customer, eg: /usr/lib/ICAClient/wfica launch.ica. The application will start now.
  Something is wrong with the ICA client plugin in Firefox.
  Move following file to another location: /usr/lib/mozilla-firefox/plugins/npica.so
  You practise not actually need the ICA client plugin in Firefox.
  And so click again on an application icon in the Athena web page. Firefox volition inquire what to do with this ica file.
  Specify that Firefox should open up this file with /usr/lib/ICAClient/wfica.

  

Print from an application

• My printer is no longer defined so i cant print anymore from the programs in Athena.
  
  Solution

  Your default printer has probably been inverse. To practice this, go to start - printers and fax machines - in this list press right on the desired default printer and reset information technology as default printer - and so restart athena.

  

Cutting and paste betwixt applications

Cutting and pasting betwixt applications running locally (= on your reckoner) and applications running on Athena (= central servers) is ordinarily not a trouble. However, information technology can fail in infrequent cases. Cutting and paste (via menus or central combinations Ctrl-X, Ctrl-C, Ctrl-V) between different servers in the Citrix Connexion Center tin too sometimes become incorrect. For more information read: The Citrix Connection Center

If cut and paste between applications does non work (properly), information technology is usually plenty to restart your computer.

Wrong keyboard layout for Mac and Linux

If auto detection does not work, you volition have to set the keyboard layout on Mac/Linux yourself.

Solution

Qwerty
------
Mac OS X: "KeyboardLayout=United states" in config file "/Users/User/Library/Application Support/Citrix Receiver/Config"
Linux: "KeyboardLayout=US" in config file ~/.ICAClient/wfclient.ini and /usr/lib/ICAClient/config/wfclient.ini for future users

Azerty
------
Mac Os X: "KeyboardLayout=Belgian Dutch" in config file "/Users/User/Library/Application Support/Citrix Receiver/Config"

The AltGr primal and ctrl-alt key combination do not piece of work

The alt gr key and ctr-alt-cardinal combination does not work in all applications of the athena.

Solution

Athena applications may kickoff with the Java Client instead of the Citrix Client. Click on the magnifying drinking glass icon at the elevation of the Athena frame and then on the "Detect clients" button. Then click on 'already installed'. Then try to open an application once more and run across if the key combinations are already working.
If not, echo this process but choose 'download' instead of 'already installed'. Download the Citrix Client, install information technology and then restart your Browser (Internet Explorer or Mozilla Firefox).

The CTRL + SHIFT + arrow left / right cardinal combinations practise not piece of work in Microsoft programs.

The CTRL + SHIFT + pointer left / right key combinations (for example to select a word) practise not work in Microsoft programs.

Additional data

• This occurs in Outlook, IE11 pages and in File Explorer.
• The key combinations DO work in, for example, NotePad++, gVim, IrFanView, FireFox.
• Control + arrow (or for example Command + BACK or SHIFT + arrow) works.

SPSS output is not shown or black screens as a consequence

Use Shift-F2 to rebuild the screen. SPSS appears in a new window. Shift-F2 returns to normal view while preserving your data.

deetherive.blogspot.com

Source: https://helpdesk.ugent.be/athena/en/problemen.php

Share this post